Returns & Exchanges

Fair, and built to be clear.

Defective or incorrect items

If your piece arrives damaged, defective, or isn't what you ordered, we'll repair, replace, or refund it. Get in touch as soon as you notice the issue — this is covered under your standard consumer protection rights, with no additional time limit imposed on our end.

Change of mind — standard pieces

Ordered a standard, non-customised piece and changed your mind? You can return it within 2 weeks of delivery, provided it's unused and in its original condition.

Custom and made-to-order pieces

Every piece on our site can be customised — sizing, finish, detailing — and once production starts on a customised order, we're building it specifically for you. Because of that, customised pieces aren't eligible for change-of-mind returns once production has begun. This doesn't affect your right to a repair, replacement, or refund if the piece is defective or built incorrectly.

How to start a return

Email sales@itaefurniture.co.za with your order number and a short description (and photos, if the item is damaged or defective). We'll take it from there.