This Privacy Policy is a template drafted in line with South Africa’s Protection of Personal Information Act (POPIA). It contains placeholder company details and must be reviewed by a qualified professional and completed with accurate information before publishing.
1. Introduction
Itae Furniture (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have in relation to it.
2. Information Officer
Our Information Officer is responsible for ensuring compliance with POPIA and can be contacted with any questions, concerns, or requests relating to your personal information.
Company: Itae Furniture
Email: sales@itaefurniture.co.za
Address: 21 Albertina Sisulu Rd, Industria West, Johannesburg, 2093, South Africa
3. What Personal Information We Collect
Depending on how you interact with our store, we may collect: your name, delivery and billing address, email address, telephone number, order history, payment information (processed securely by our payment provider), and technical information such as your IP address, browser type, and cookies.
4. How We Use Your Information
We process your personal information to: fulfil and deliver your orders; process payments; communicate with you about your order; provide customer support; improve our products, services, and website; and comply with our legal obligations.
5. Legal Basis for Processing
We only process your personal information where it is necessary to perform a contract with you (e.g. fulfilling an order), where you have given consent, where we have a legal obligation to do so, or where it is necessary for our legitimate business interests and does not unreasonably infringe on your privacy.
6. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties strictly to operate our store, including payment processors, delivery/courier partners, and IT service providers, all of whom are required to protect your information and use it only for the purpose we’ve engaged them for.
7. Cookies
Our website uses cookies to keep you signed in, remember items in your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though some parts of the site may not function correctly as a result.
8. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse.
9. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements.
10. Your Rights Under POPIA
You have the right to: request access to the personal information we hold about you; request correction or deletion of your personal information; object to the processing of your personal information; and lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been infringed.
To exercise any of these rights, please contact us at sales@itaefurniture.co.za.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Itae Furniture
21 Albertina Sisulu Rd, Industria West, Johannesburg, 2093, South Africa
sales@itaefurniture.co.za